The measures should reflect only the factors that make the service provider exercise appropriate control. Measurements should also be easy to collect. In addition, both parties should refuse to choose excessive amounts of measures or measures that produce large amounts of data. However, the intrusiveness of too few metrics can also be a problem, because without you, one could give the impression that the treaty has been violated. Compensation is a contractual obligation of one party — compensation — to repair the damages, losses and debts of another party — compensation — or a third party. Within an ALS, a compensation clause requires the service provider to acknowledge that the customer is not responsible for the costs of breaches of contractual guarantees. The compensation clause also requires the service provider to pay the client the third-party court costs resulting from the infringement. Ultimately, ALS is your contract with the service provider and sets expectations for the relationship. It should be written to protect your cloud services based on the risk you are willing to accept. The goal is to have an ALS that consumers and cloud providers understand and accept, including an exit strategy. ALS should be seen as a document defining partnership between the parties and used to mitigate potential problems. Business IT organizations, particularly those dedicated to IT services management, join their internal customers in ALS – users of other services within the company. An IT department creates an ALS to measure its services, justify them and possibly compare them to those of outsourcing providers.
Availability SLAs are usually triggered due to a region-wide event. If multiple CDs are down in one region, all services provided in these CDs are affected. In a service-based ALS, all clients working with the service provider benefit from similar conditions. For example, a cable TV provider displays the services it offers to all its customers, as well as the additional services or channels available as part of the package.